Family Next Step
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Terms of Use

Effective Date: [June 26, 2026] Last Updated: [June 26, 2026]

Welcome to Family Next Step.

These Terms of Use (“Terms”) govern your access to and use of Family Next Step, including our website, AI-guided chat experience, generated Next Step Plans, account features, payment features, and related services.

Family Next Step is operated by [LI YI] (“Family Next Step,” “we,” “us,” or “our”).

By accessing or using Family Next Step, you agree to these Terms. If you do not agree, please do not use the service.

1. What Family Next Step is

Family Next Step is an AI-guided support tool for parents, guardians, and adult caregivers.

It helps users think through everyday family situations and generate a practical Next Step Plan.

Family Next Step may help you:

  • describe one family situation;
  • clarify what you hope to improve;
  • answer guided questions;
  • organize possible patterns;
  • consider practical next steps;
  • generate a written Next Step Plan;
  • save and continue a family topic if you create an account;
  • and provide feedback about AI-generated responses.

Family Next Step is a supportive planning tool. It is not a professional service.

2. Who may use Family Next Step

Family Next Step is intended for adults.

You may use Family Next Step only if:

  • you are legally able to agree to these Terms;
  • you are a parent, guardian, or adult caregiver, or otherwise using the service as an adult;
  • you will use the service only for lawful and appropriate purposes;
  • and you agree to follow these Terms.

Family Next Step is not intended for children to use on their own.

If you are a child or minor, please do not use Family Next Step independently. Please ask a parent, guardian, or trusted adult for help.

3. Family Next Step is not professional advice

Family Next Step does not provide:

  • medical advice;
  • mental health diagnosis;
  • psychological diagnosis;
  • therapy;
  • crisis intervention;
  • emergency support;
  • legal advice;
  • school counseling;
  • child protection services;
  • or any other professional advice.

AI-generated responses and Next Step Plans are for general informational and planning support only.

They are not a substitute for professional judgment, professional care, emergency services, or real-world support.

You are responsible for deciding how to use any information provided by Family Next Step.

4. Emergency and safety situations

Do not rely on Family Next Step in an emergency or unsafe situation.

If there is immediate or serious risk, including:

  • self-harm;
  • suicidal thoughts;
  • harm to others;
  • violence;
  • abuse;
  • neglect;
  • domestic violence;
  • sexual abuse;
  • exploitation;
  • grooming;
  • medical emergency;
  • severe emotional or behavioral crisis;
  • or any situation where a child or another person may be in danger;

please contact local emergency services, a qualified professional, a school counselor, a child protection service, a crisis line, or another trusted real-world support person as appropriate.

Family Next Step is not an emergency service and does not monitor conversations in real time for emergency response.

5. No diagnosis or treatment

Family Next Step does not diagnose or treat any condition.

You should not use Family Next Step to determine whether a child has:

  • ADHD;
  • autism;
  • depression;
  • anxiety;
  • trauma;
  • a learning disorder;
  • a developmental condition;
  • a psychiatric condition;
  • or any medical or mental health condition.

Family Next Step may help you organize observations and think about when professional support may be appropriate.

If you have concerns about a child’s health, development, learning, safety, or mental health, please consult a qualified professional.

6. AI-generated content

Family Next Step uses AI to generate responses and Next Step Plans.

AI-generated content may be:

  • incomplete;
  • inaccurate;
  • outdated;
  • inappropriate for your situation;
  • too general;
  • culturally or contextually unsuitable;
  • or otherwise not useful.

You should review AI-generated content carefully before relying on it.

You should not treat AI output as professional advice or as a definitive answer.

We may update, modify, improve, or replace the AI models and systems used by Family Next Step over time.

7. AI transparency

When using Family Next Step, you are interacting with an AI-guided tool.

Some responses are generated by AI systems.

Some parts of the service may use automated safety checks, routing, summarization, or report generation.

We may use third-party AI providers or AI infrastructure providers to operate the service.

For more information about how information is processed, please review our Privacy Policy.

8. Family topics and user language

In the product interface, we may use terms such as:

  • “family situation”;
  • “family topic”;
  • “Next Step Plan”;
  • “guided plan.”

Internally, our systems may use terms such as “concern” or “concern_id” to manage records.

These terms refer to the family situation or topic you choose to discuss through the service.

9. Your responsibility when using the service

You are responsible for:

  • the information you choose to submit;
  • protecting the privacy of children and family members;
  • reviewing AI-generated content before using it;
  • deciding whether to seek professional help;
  • complying with applicable laws;
  • and using Family Next Step in a safe and appropriate way.

You should avoid submitting unnecessary identifying information, including:

  • a child’s full name;
  • school name;
  • home address;
  • exact location;
  • ID numbers;
  • medical records;
  • photos;
  • recordings;
  • or other information that directly identifies a child or family member.

10. Accounts

You may start your first guided plan without creating an account.

If you want to save a plan, continue refining a family topic, view history, or start another family topic, you may need to create an account.

When creating or using an account, you agree to:

  • provide accurate information;
  • use an email address you are authorized to use;
  • keep your sign-in method secure;
  • not share your account with unauthorized users;
  • and notify us if you believe your account has been misused.

We may use email verification codes, magic links, or similar passwordless login methods.

You are responsible for all activity under your account.

11. Anonymous use

Family Next Step may allow you to start your first guided plan without an account.

Anonymous access may be limited by:

  • session duration;
  • number of family topics;
  • ability to save or continue;
  • access to history;
  • and availability of generated reports.

If your anonymous session expires, you may lose access to your unsaved family topic, conversation, or plan.

To save or continue a family topic, you may need to create an account.

12. Free first guided plan

Family Next Step may offer one free guided plan for your first family topic.

The free first guided plan may include:

  • describing one family situation;
  • answering guided questions;
  • receiving AI-guided responses;
  • generating one Next Step Plan;
  • and viewing the plan for a limited time.

The free first guided plan may not include:

  • long-term storage;
  • unlimited follow-up conversation;
  • additional family topics;
  • cross-device access;
  • or account-level history unless you create an account.

We may change, limit, suspend, or discontinue free access at any time.

13. Paid guided plans

To start another family topic after your free first guided plan, you may need to purchase another guided plan.

A paid guided plan may provide:

  • a guided conversation for one new family topic;
  • generation of a Next Step Plan;
  • the ability to save and continue that topic if you are signed in;
  • and related account features.

Unless otherwise stated, a paid guided plan applies to one family topic only.

Continuing or refining the same family topic may not require a new purchase, subject to fair use limits and service rules.

Starting a new family topic may require another guided plan credit.

14. Plan credits

Family Next Step may use guided plan credits to manage access to new family topics.

A guided plan credit may allow you to create one new family topic.

Credits may be:

  • free;
  • paid;
  • promotional;
  • granted by us;
  • revoked;
  • expired;
  • or adjusted in connection with refunds or misuse.

We may set rules for credit expiration, use, transferability, and eligibility.

Unless we state otherwise, credits are not transferable and may not be exchanged for cash.

15. Prices and payment

Prices may be displayed before purchase.

Payment may be processed by third-party payment providers.

By making a purchase, you agree to:

  • pay the displayed price;
  • provide accurate payment information;
  • comply with the payment provider’s terms;
  • and authorize the payment provider to charge the selected payment method.

Family Next Step does not store your full card details.

Taxes, fees, currency conversion charges, or payment provider charges may apply depending on your location and payment method.

We may change prices at any time, but price changes will not affect purchases already completed.

16. Refunds

Refund availability may depend on:

  • whether the purchase was completed by mistake;
  • whether a guided plan credit has been used;
  • applicable law;
  • payment provider rules;
  • technical errors;
  • duplicate charges;
  • or misuse of the service.

If you believe there was a payment error, please contact us at:

[support@familynextstep.com]

We do not guarantee refunds in every case.

If a refund is issued, we may revoke or adjust the related guided plan credit.

17. Subscriptions

Family Next Step may initially offer pay-per-guided-plan purchases rather than subscriptions.

If we later offer subscriptions, additional subscription terms may apply, including renewal, cancellation, billing cycle, and refund rules.

We will provide those terms before you purchase a subscription.

18. User feedback and issue reporting

Family Next Step may allow you to report or flag AI-generated content.

You may see options such as:

  • “Flag this response”;
  • “Report an issue”;
  • or similar feedback tools.

You may use these tools to report AI output that you believe is:

  • inaccurate or unhelpful;
  • unsafe;
  • too harsh or judgmental;
  • making a medical or diagnostic claim;
  • raising a privacy concern;
  • or otherwise inappropriate.

We may use your feedback to improve service quality, safety, reliability, and user experience.

We may not respond individually to every feedback submission.

Feedback tools are not emergency channels. If there is immediate danger, contact local emergency services or qualified real-world support.

19. Prohibited uses

You may not use Family Next Step to:

  • harm, threaten, exploit, manipulate, or abuse a child or any person;
  • generate instructions for abuse, coercion, violence, self-harm, or unlawful conduct;
  • seek ways to conceal abuse, neglect, exploitation, or harm;
  • harass, shame, humiliate, or control another person;
  • submit unlawful, abusive, exploitative, hateful, or violent content;
  • violate another person’s privacy or legal rights;
  • impersonate another person;
  • use the service for surveillance or stalking;
  • attempt to diagnose or treat a child through the service;
  • use the service as a substitute for emergency help;
  • interfere with the service’s safety systems;
  • reverse engineer, scrape, overload, or attack the service;
  • use automated tools to abuse free access;
  • resell or commercially exploit the service without permission;
  • or violate any applicable law or regulation.

20. Service availability

Family Next Step may not always be available.

The service may be interrupted, delayed, limited, suspended, or unavailable due to:

  • maintenance;
  • technical failures;
  • AI provider issues;
  • payment provider issues;
  • network problems;
  • security incidents;
  • changes in law;
  • abuse prevention;
  • or other reasons.

We do not guarantee uninterrupted or error-free service.

21. Changes to the service

We may update, modify, suspend, or discontinue any part of Family Next Step at any time.

This may include changes to:

  • features;
  • AI models;
  • prompts;
  • safety systems;
  • pricing;
  • free access;
  • paid plans;
  • account features;
  • data retention;
  • and availability by country or region.

We will try to provide notice when changes materially affect users, where appropriate.

22. Beta, early access, and experimental features

Some features may be labeled as beta, early access, experimental, preview, or similar.

These features may be less reliable, less tested, or changed more frequently.

We may modify or remove experimental features at any time.

You should not rely on beta features for urgent, professional, medical, legal, or safety-critical decisions.

23. Intellectual property

Family Next Step, including its website, interface, design, software, prompts, workflows, branding, logos, and service structure, is owned by us or our licensors.

You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from Family Next Step except as allowed by law or with our written permission.

You may use the service for your personal, non-commercial family support purposes, subject to these Terms.

24. Your content

You retain rights to the information you submit, subject to the license below.

By submitting content to Family Next Step, you grant us a limited license to process, store, transmit, display, and use that content as necessary to:

  • provide the service;
  • generate AI responses and Next Step Plans;
  • save your family topics if you create an account;
  • process feedback;
  • maintain safety and security;
  • improve service quality;
  • comply with law;
  • and enforce these Terms.

This license is limited to operating and improving Family Next Step as described in these Terms and our Privacy Policy.

25. AI-generated output

Subject to these Terms, you may use the AI-generated Next Step Plan and responses for your personal, family, and caregiver purposes.

However:

  • AI output may not be accurate;
  • AI output may not be suitable for your situation;
  • AI output is not professional advice;
  • and you are responsible for how you use it.

We do not guarantee that AI output will be unique, error-free, complete, or appropriate.

Other users may receive similar or overlapping AI-generated content.

26. Privacy

Your use of Family Next Step is also governed by our Privacy Policy.

Please review it carefully.

The Privacy Policy explains what information we collect, how we use it, how AI processing works, how long information may be retained, and what choices you have.

27. Third-party services

Family Next Step may rely on third-party services, including:

  • AI model providers;
  • cloud hosting providers;
  • payment providers;
  • email providers;
  • analytics providers;
  • security tools;
  • and infrastructure providers.

Third-party services may have their own terms and privacy policies.

We are not responsible for third-party services we do not control.

28. Links to external resources

Family Next Step may provide links or references to external resources, such as emergency services, support organizations, professional resources, or informational websites.

These links are provided for convenience only.

We do not control, endorse, or guarantee external resources.

If you use an external resource, its own terms and policies apply.

29. No guarantees

Family Next Step does not guarantee that:

  • a family situation will improve;
  • a child’s behavior will change;
  • a plan will work;
  • AI output will be accurate;
  • AI output will be complete;
  • AI output will be safe for every situation;
  • the service will detect every safety risk;
  • or the service will always be available.

Family situations are complex, and real-world judgment matters.

30. Disclaimer of warranties

To the fullest extent permitted by law, Family Next Step is provided “as is” and “as available.”

We disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of:

  • accuracy;
  • reliability;
  • fitness for a particular purpose;
  • merchantability;
  • non-infringement;
  • availability;
  • and error-free operation.

Some jurisdictions do not allow certain warranty disclaimers, so some of these disclaimers may not apply to you.

31. Limitation of liability

To the fullest extent permitted by law, Family Next Step and its owners, officers, employees, contractors, service providers, and partners will not be liable for:

  • indirect damages;
  • incidental damages;
  • consequential damages;
  • special damages;
  • punitive damages;
  • loss of data;
  • loss of profits;
  • emotional distress;
  • reliance on AI-generated content;
  • decisions made based on the service;
  • service interruptions;
  • third-party service failures;
  • or any harm arising from misuse of the service.

To the fullest extent permitted by law, our total liability for any claim related to the service will not exceed the amount you paid to Family Next Step for the relevant guided plan.

Some jurisdictions do not allow certain limitations of liability, so some of these limits may not apply to you.

32. Indemnity

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Family Next Step and its owners, officers, employees, contractors, service providers, and partners from claims, damages, liabilities, losses, costs, and expenses arising from:

  • your use or misuse of the service;
  • your violation of these Terms;
  • your violation of law;
  • your violation of another person’s rights;
  • content you submit;
  • or actions you take based on AI-generated output.

33. Suspension or termination

We may suspend, restrict, or terminate your access to Family Next Step if we believe that:

  • you violated these Terms;
  • you misused the service;
  • your use creates risk to children, users, others, or us;
  • you attempted to abuse free access or payment systems;
  • your account is involved in fraud, abuse, or security issues;
  • or we are required to do so by law.

You may stop using the service at any time.

You may delete your account where account deletion is available.

34. Data deletion after termination

If your account is terminated or deleted, we may delete or de-identify your account information and saved family topic content, subject to limited records we may retain for:

  • payment;
  • accounting;
  • tax;
  • security;
  • fraud prevention;
  • legal compliance;
  • dispute resolution;
  • or service integrity.

For more information, review our Privacy Policy.

35. Geographic availability

Family Next Step may not be available in all countries or regions.

We may restrict access or modify features based on legal, technical, payment, safety, or business reasons.

If you access Family Next Step from outside our primary operating location, you are responsible for complying with local laws.

36. Governing law

These Terms are governed by the laws of [Hong Kong], without regard to conflict of law principles.

If required by applicable consumer protection law, you may also have rights under the laws of your country or region.

37. Dispute resolution

Before bringing a formal legal claim, you agree to contact us at:

[support@familynextstep.com]

We will try to resolve the issue informally.

If we cannot resolve the dispute informally, disputes will be handled in the courts or dispute resolution forum located in [Hong Kong], unless applicable law requires otherwise.

Optional arbitration language may be added later depending on target market and legal counsel review.

38. Changes to these Terms

We may update these Terms from time to time.

If we make material changes, we may provide notice through the service, by email, or by other appropriate means.

The “Last Updated” date shows when these Terms were last revised.

Your continued use of Family Next Step after updated Terms become effective means you accept the updated Terms.

If you do not agree to the updated Terms, you should stop using the service.

39. Severability

If any part of these Terms is found invalid or unenforceable, the remaining parts will remain in effect.

The invalid or unenforceable part will be interpreted or replaced in a way that best reflects the original purpose, to the extent permitted by law.

40. No waiver

If we do not enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

41. Assignment

You may not assign or transfer your rights or obligations under these Terms without our permission.

We may assign or transfer these Terms in connection with a merger, acquisition, sale of assets, restructuring, or operation of the service.

42. Entire agreement

These Terms, together with the Privacy Policy and any additional terms presented to you, form the entire agreement between you and Family Next Step regarding the service.

43. Contact us

If you have questions about these Terms, please contact us at:

[support@familynextstep.com]

Website: [www.familynextstep.com]

Plain-language summary

Family Next Step is an AI-guided tool for parents, guardians, and adult caregivers.

It helps you think through one family situation and generate a practical Next Step Plan.

It is not a doctor, therapist, emergency service, school counselor, lawyer, or child protection agency.

It does not diagnose or treat children.

If there is immediate danger, contact local emergency services or qualified real-world support.

Your first guided plan may be free.

To save, continue, or start another family topic, you may need an account or payment.

AI output may be wrong or unsuitable. Please review it carefully.

You can flag or report AI output that seems inaccurate, unsafe, too harsh, diagnostic, or privacy-related.

Please do not submit unnecessary identifying information about children.

Your use of the service must be lawful, safe, and appropriate.